Warisan Chambers ("we", "us", "our") is committed to handling your personal data with care, transparency, and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains what data we collect, how we use it, who we share it with, and what rights you have.
1. Who We Are
Warisan Chambers is a law firm practising property conveyancing, registered and practising in Malaysia under the Legal Profession Act 1976. Our registered address is Level 5, Wisma Penang Garden, 42 Jalan Sultan Ahmad Shah, 10050 George Town, Pulau Pinang. We are the data controller in respect of personal data collected through this website and in the course of providing legal services.
For data-related queries, contact us at: [email protected]
2. Data We Collect
We may collect the following personal data:
- Full name and identification number (MyKad or passport)
- Contact information: email address, telephone number, postal address
- Property information relevant to your transaction (title number, lot, address)
- Financial and loan information necessary to process your conveyancing matter
- Communication records (emails, letters, notes of calls)
- Website usage data collected via cookies (see our Cookie Policy)
3. How We Collect Your Data
- Via our website contact form
- Via direct correspondence (email, telephone, post)
- Via your appointed financier or opposing solicitor in a transaction
- From Land Office or government agency searches conducted on your behalf
- Automatically through cookies and website analytics (with your consent)
4. Legal Basis for Processing
- Performance of a contract: Processing necessary to provide legal services you have engaged us for
- Legal obligation: Processing required by Malaysian law, including the Legal Profession Act 1976 and Anti-Money Laundering Act
- Legitimate interests: Processing necessary for the legitimate interests of running our practice and communicating with clients
- Consent: Where you have given explicit consent, such as for marketing communications or non-essential cookies
5. How We Use Your Data
- To provide and manage legal services for your property transaction
- To communicate with you about your matter, including updates and outstanding requirements
- To correspond with opposing parties' solicitors, financiers, and Land Office on your behalf
- To comply with our obligations under Malaysian law and Malaysian Bar regulations
- To maintain our client records and file management
- To respond to enquiries submitted via our website or by other means
We do not use your personal data for marketing purposes without your explicit consent. We do not sell or rent your personal data to third parties.
6. Data Sharing
We share your personal data only where necessary:
- With opposing solicitors, financiers, and Land Office as part of your transaction
- With the Malaysian Bar Council and regulatory bodies where required
- With service providers assisting us with secure document storage and correspondence (under data processing agreements)
- With government agencies where required by law (e.g., LHDN, JPPH)
7. Data Retention
We retain client files and personal data for a minimum of seven years after completion of the matter, in accordance with Malaysian Bar regulations and limitation periods under the Limitation Act 1953. After this period, data is securely disposed of.
Website enquiry data not resulting in an engagement is retained for 12 months.
8. Data Security
- Client documents are stored on secured systems with access controls
- Electronic communications with clients involving sensitive data are handled via secured channels where possible
- Physical files are stored in a locked environment accessible only to assigned solicitors and staff
- In the event of a data breach affecting your personal data, we will notify you and the relevant authority as required under Malaysian law
9. Cookies
We use cookies to understand how visitors use our website. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.
10. Your Rights Under Malaysian PDPA
You have the following rights in relation to your personal data:
- Right of access: to request a copy of personal data we hold about you
- Right of correction: to request correction of inaccurate personal data
- Right to limit processing: to request limitation of processing in certain circumstances
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time
- Right to inquire: to ask us whether we hold your personal data
To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend that you read their privacy policies before providing any personal data.
12. Children's Privacy
Our services are directed at persons aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently received data from a minor, please contact us immediately.
13. Policy Updates
We may update this policy from time to time. The revised policy will be posted on this page with the updated date. Continued use of our website following any update constitutes acceptance of the revised terms. For material changes affecting existing clients, we will provide direct notification.
14. Contact for Data Inquiries
Warisan Chambers
Level 5, Wisma Penang Garden, 42 Jalan Sultan Ahmad Shah, 10050 George Town, Pulau Pinang
Data inquiries: [email protected]
Telephone: +60 4 263 5074